![]() ![]() That’s unfortunate, I’m outside warranty but just barely. ![]() 3: I've uninstalled Synapse 2.0 and tried it without the software, issue persists. 2: I've uninstalled and reinstalled Synapse 2.0, the software that pairs with the headset for optimal use. I’m guessing it’s a hardware issue as it does not scroll on a second PC I have. 1: I've uninstalled all the audio drivers of the headset, reset my computer, and had them reinstall. Try cleaning the scroll wheel with a can of compressed air or a cotton swab dipped in rubbing alcohol.Ĭontact Razer support: If none of the above steps work, you may want to contact Razer support to see if they can offer any further assistance or if the mouse is still under warranty, consider a replacement or repair. Test the mouse on a different computer: This will help you determine if the issue is with the mouse itself or with the software/drivers on your current computer.Ĭlean the scroll wheel: Sometimes dirt and debris can accumulate in the scroll wheel and cause it to stop working properly. You can also try changing the scroll speed settings to see if that helps. Right-click on the Razer Synapse icon on the Desktop or the Start Menu, click Run as an administrator and click Yes on the following prompt. ![]() Under the "Scroll Wheel" tab, make sure that the "Scroll Up" and "Scroll Down" functions are set to "Default" or the functions you prefer. See How to use the Surface Calibration in Razer Razer Synapse 2.0 or Razer Synapse 3 if your Razer. Method 1 Run the Razer Synapse Application as Administrator This is a quick and easy fix for the problem RazSynapsepse not working. It sounds like you have already tried some common troubleshooting steps, so here are a few more things you can try:Ĭheck the scroll wheel settings in Razer Synapse: Open Razer Synapse and go to your Naga Pro's settings. ![]()
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